Frequently Asked Questions
Product information and answers to some of our most frequently asked questions.
What types of flooring do you offer?
We offer a wide selection of flooring products including luxury vinyl plank (LVP/SPC), vinyl tile, laminate, engineered hardwood, solid hardwood, dryback vinyl and loose lay vinyl.
Do you offer products other than flooring?
Yes. In addition to flooring, we offer a range of interior finishing products including doors, mouldings, baseboards, vanities and other complementary products.
Where can I purchase your products?
Our products are available through flooring retailers and authorized dealers. Contact us if you need assistance locating a dealer in your area.
Can homeowners purchase directly from you?
We are a wholesale distributor and primarily supply flooring retailers, contractors and trade customers. Homeowners can purchase our products through participating dealers.
How do I choose the right flooring for my project?
The right flooring depends on the application, subfloor, moisture exposure, expected traffic and desired appearance. Your flooring dealer can help you select the best product for your space.
What is the difference between SPC and WPC flooring?
Both SPC and WPC are types of rigid-core vinyl flooring. SPC has a denser, more rigid core and offers excellent dimensional stability and resistance to impact. WPC typically has a thicker, lighter core that provides a softer and more comfortable feel underfoot, along with good sound absorption. The best choice depends on the application and product specifications.
What flooring is suitable for homes with pets?
Vinyl and laminate flooring are popular choices for homes with pets because they are durable and easy to maintain. Scratch, stain and water resistance vary by product, so consider the specific performance features of each collection when making your selection.
Does vinyl plank flooring affect property value?
Flooring is one of many factors that can influence a property's appeal and value. Luxury vinyl plank is a popular choice because of its durability, appearance, water resistance and ease of maintenance. The impact on property value will depend on the product, installation and local real estate market.
Is vinyl flooring suitable for wheelchairs and office chairs?
Certain vinyl flooring products are suitable for areas with rolling traffic, but requirements vary by product and installation method. Glue-down vinyl is often well suited to heavier rolling traffic. Check the product specifications and installation requirements for the intended application.
Where can I install laminate flooring?
Laminate flooring can be installed in many residential and commercial interior spaces, depending on the product. The subfloor must meet the applicable requirements for moisture, flatness, cleanliness and stability. Installation requirements and underlayment recommendations vary by product.
Can flooring be installed in basements or over concrete?
Many flooring products can be suitable for below-grade applications or installation over properly prepared concrete. Suitability depends on the flooring type, subfloor and moisture conditions.
Can I install hardwood flooring in a basement or other below-grade space?
Engineered hardwood can be suitable for below-grade installations, including basements, provided moisture conditions and the subfloor meet the product's installation requirements.
Does flooring need to be acclimated before installation?
Acclimation requirements vary by flooring type, product and construction. Some products require acclimation, while others may not under normal conditions. Consult the applicable installation guidelines or your flooring dealer before installation.
Where can I find installation and maintenance information?
Installation, care and maintenance requirements vary by product. Please consult the applicable product documentation or contact your flooring dealer for additional information.
What should I do if I notice a problem with my flooring before or during installation?
Stop installation and contact the dealer where the flooring was purchased. Flooring should be inspected for visible defects, damage and colour before and during installation.
What is the Janka Scale?
The Janka hardness test measures a wood species' resistance to indentation. A higher Janka rating generally indicates a harder wood, but